Frequently Asked Questions:

At Exceptional Urgent Care, our wait time is typically under 20 minutes. However, this can vary depending on the number of patients at the center and the severity of their injury or illness. Feel free to call us now to see what our current wait time is.

Almost all of our labs & tests are done onsite, which means we receive fast results in under 15 minutes. On occasion, we may need to send out a test. In this case, we will call you as soon as possible with the results. You will not have to pay another copay for getting your test results back.

Absolutely! We are always accepting new patients at Exceptional Urgent Care.

There is no need to schedule an appointment. Walk-ins are welcome! If you’re on your way and want to be seen right away, call us now to get on the waitlist.

You are more than welcome to visit without calling ahead of time. If you decide to call ahead of time, we can check your insurance, answer any questions, and put your name on our list to reduce your wait time.

We accept major Florida PPO insurance plans, as well as Medicare. Call your insurance to confirm your plan has Urgent Care coverage and is in network with Exceptional Urgent Care.

Nobody should have to compromise their health because of expensive medical bills. At Exceptional Urgent Care, we offer accessible medical treatment so you can focus on your health (without having to worry about the cost). Call to inquire about our affordable, discounted cash payment options.

At Exceptional Urgent Care, you will be treated by either our ER-trained physician, Dr. John Im, or Nurse Practitioner, Kelly Reyes. Both have training in emergency medicine and are highly skilled in treating critical patients. Visit our about page to get to know our team.

Our Center can treat critical patients because we have an onsite ER-trained physician. However, if you think you’re experiencing a heart attack or stroke, or need to be seen outside of our hours, please go to the ER.

Exceptional Urgent Care is open Monday through Fri 9am – 5pm and Saturday  9am – 3pm. We are closed on Sundays..

We want to be as accessible as possible to you. Call our center at any time, and we promise a response in under 24 hours.

Do you have more questions?

Call us at our center, and we would be happy to answer any questions for you.

Call us Now

Top-Rated Healthcare in The Villages:

Rated 5 Stars

“I had such a great experience. From getting help and information over the phone before arriving to the overall environment and cleanliness of the facility. I had such a warm and welcoming visit. They really made me feel taken care of…”

Preslee P.

“I can’t say enough about Dr. Im and the staff at Exceptional Urgent Care. Dr. Im listens and helps me and my family navigate our health and healing. Whether in person or on the phone, all my questions are answered kindly and in a timely manner. Thank you, Dr. Im!”

Gary G.

“This urgent care is amazing! Not only do the nurse and doctor listen to what your issues are. They actually CARE about the problems you’re having. They come up with a plan of action and they do it professionally and quickly.”

Mimi R.

“Dr. Im, Jobelle, Jorelle, and Brooke literally saved our lives. They are informative, caring, supportive, and kind… Thanks so much for not just being medical providers, but for being people who truly care and obviously love your work.”

Jeff C.

“Just absolutely amazing care! I will never go anywhere else other than here for urgent care needs ever again. Dr. Im and [the] staff provide exceptional care. I have never had a doctor explain things so thoroughly in my life. Very happy with the services here!”

Jenny R.

Exceptional Urgent Care is NOT like the usual urgent care clinic. Dr. Im and his staff treated me like a long-time patient… The office is clean, the staff is pleasant, and I was treated quickly. I would highly recommend Exceptional Urgent Care to others.”

Mary Lynn F.

Our Mission is to Serve You.

At Exceptional Urgent Care, we know you want high-quality, individualized care. The problem is finding patient-first medical treatment you can trust.

You deserve to be heard and seen by your doctor.
We understand how frustrating it can be to navigate the healthcare system, which is why we dedicate ourselves to listening to our patients and treating them for their physical health and entire wellbeing.

Get to Know our Team
Photo of Dr. John Im

Get Personalized Care When You Need It.

You are more than a number or diagnosis. We are your partner in care and committed to helping you go from feeling anxious about your health to confident in your care.